FAQs

FAQ

Placing an order

1. How to place my order?

2. Are the items I add to the cart automatically reserved for me?

3. How can I keep track of my order?

4. Is there a minimum order value?

Delivery

1. Where do you deliver?

2. What are the shipping costs?

3. How long does it take for the product to arrive?

4. Why do sometimes when I buy multiple products they do not arrive together?

Payment

1. How can I pay?

2. Which credit cards are accepted?

Complaints and Refunds

1. If I don't like an item, can I return it?

2. What do I do if my parcel is damaged?

3. Can I return/ complain about reduced items?

4. How long until I get my money back after I returned an item?